Senior IT Help Desk Engineer - End-User Support

10Pearls, LLC · Pakistan

10Pearls, LLC is seeking a customer-focused IT Help Desk Support Engineer in Islamabad to provide first-line technical support for hardware, software, and network issues. You will log, triage, and resolve tickets, escalate to appropriate teams when needed, and maintain high-quality customer service throughout.

You will handle onboarding of new devices, manage user accounts, and support common productivity tools like Microsoft 365 and Google Workspace, while following ITIL processes and