Kpmg global services- customer insight

KPMG Global Services (KGS) India is a strategic global delivery organization that works with more than 50 KPMG firms to provide a progressive, scalable and customized approach to business requirements.

The KGS India journey has been one of consistent growth, with a current employee count of c.21,000, operating from eight locations in India — Bengaluru, Gurugram, Hyderabad, Mumbai, Kochi, Noida, Pune and Kolkata. — and providing a range of Advisory and Tax-related services to KPMG firms around the world.

Job description:

Location -Bangalore/Pune

JOB DESCRIPTION:

Experience- 3+ of experience in Customer Insights, Statistical Analysis, Research, Customer Mapping.

Banking experience is mandate.

Skillset required:

Roles and responsibilities

Candidates with experience in designing and delivering effective customer intelligence and research programs that enable insight-led decision making. The candidate is expected to work in an AI-enabled Customer Intelligence environment, play a critical part in managing insight and research delivery, maintaining quality standards, and contributing to the evolution of insight methods, tools and products.

Lead and manage research programs including qualitative, community, and ad hoc studies, ensuring high-quality delivery, stakeholder coordination, and participant engagement. Support research design and methodology development by selecting appropriate approaches, creating surveys/discussion guides, and connecting multiple insight sources to answer business questions. Deliver actionable customer insights through research, exploratory studies, desk research, and insight platforms such as Medallia, translating findings into business recommendations. Drive innovation in customer intelligence by contributing to AI-enabled research approaches, dashboards, digital insight products, and continuous enhancement of insight capabilities. Maintain research excellence and stakeholder partnerships through rigorous quality standards, continuous improvement, effective communication, and collaboration across onshore, offshore, and external teams

Required

Education / professional qualifications

MBA from a reputed college is preferred.

Prior Experience:

The candidate must have relevant experience in a similar role, particularly in a professional services firm / consulting / Big 4.

Experience & Background

3-8+ years of experience in consulting or any other offshore-onshore coordinated work Manage and challenge senior stakeholders, and able to work beyond own area of expertise Effective verbal and written communication skills. Collaborate with clients - both in offshore and onshore models Extensive experience working with global clients

Expected Skills

Organized approachand able to work under pressure Willingness to work in a highly demanding and results oriented team environment where priorities can change frequently Highly focused on detail and accuracy of information presented Maintain data confidentiality and adherence to the risk management policy Willingness to traveloverseas for extendedperiods if required