Client Servicing Executive

Cog Culture · Haryana, India

About Cog Culture: We are a full-service marketing communications agency with a decade-long experience in transforming ideas into impactful brand narratives. With a dynamic team of over 100 skilled professionals, we have excelled across diverse sectors, earning recognition as the No.1 Independent Integrated Agency at the Goafest Creative Abby Awards and as the Design Agency of the Year 2023. Internationally, our achievements include winning Gold in BrandDesign Identity and Live Events at the Golden Award of Montreux 2023. On the digital front, our B2B Fintech Campaign has been honoured with the Brand Equity Digiplus Award, Afaqs Digies Digital Awards, and E4m Prime Time Awards. Our commitment lies in crafting compelling stories through creativity, innovation, and strategic thinking.

Job Summary

As a Account Management person, you will be the primary point of contact for assigned clients. You’ll oversee campaign execution, manage timelines, ensure client satisfaction, and drive results by collaborating with creative, strategy, and media teams.

Key Responsibilities

• Build and maintain strong client relationships with clear, consistent communication
• Understand clients’ business goals and translate them into strategic briefs
• Manage project timelines, budgets, and deliverables to ensure timely execution
• Collaborate with creative, digital, and media teams to deliver high-quality campaigns
• Present proposals, campaign plans, and performance reports to clients
• Identify growth opportunities within existing accounts
• Resolve issues and provide thoughtful solutions under pressure
• Stay updated on industry trends and competitors to inform client strategies

Qualifications

• 1-3 years of experience in client servicing/account management in an advertising or digital agency
• Strong project management and organizational skills
• Excellent verbal and written communication skills
• Ability to multitask and manage multiple accounts and deadlines
• Proficiency in tools like MS Office, Google Workspace, Trello/Asana, etc.
• A strategic thinker with a problem-solving attitude

What We Offer

• A dynamic and creative workplace that values collaboration and innovation
• Opportunities for professional growth and career development
• A chance to work with a diverse portfolio of exciting brands and projects