Contact Center Customer Service Agent

Contact Center Customer Service AgentLocation: Morristown, New JerseyPay: $18 - $22 / HourContract: PermanentA leading travel and tourism organization is seeking a customer-focused Contact Center Representative to support both travel professionals and individual customers. This role is responsible for handling inbound calls, emails, and online chat inquiries, providing tour information, generating travel quotes, and booking vacation and air travel reservations.The ideal candidate enjoys helping customers, thrives in a fast-paced environment, and has strong communication and sales skills. This position offers the opportunity to deliver exceptional service while helping customers plan memorable travel experiences.ResponsibilitiesRespond to customer inquiries via phone, email, and web-based chat.Handle a high volume of inbound communications while maintaining a high level of customer service.Assist customers with vacation package information, pricing, itineraries, and booking options.Convert inquiries into sales by effectively communicating product features, benefits, and value.Meet established sales goals and performance metrics.Actively listen to customer needs and provide accurate information and solutions.Conduct follow-up calls and emails regarding quotes, reservations, and travel details.Process bookings, payments, invoices, and reservation changes accurately.Maintain detailed and accurate records within the CRM system.Resolve customer issues professionally and efficiently while ensuring a positive customer experience.QualificationsBachelor's degree and/or equivalent work experience.Previous experience in customer service, inside sales, call center, hospitality, travel, or tourism is preferred.Excellent verbal and written communication skills.Strong organizational and time management abilities.Detail-oriented with accurate data entry and record-keeping skills.Ability to multitask and prioritize effectively in a fast-paced environment.Comfortable working with CRM systems and booking platforms.Experience with systems such as Softrip, Zendesk, Sabre, Salesforce, or similar platforms is a plus.Strong problem-solving skills and a customer-first mindset.