Housing Case Manager

LIFE IS WORK · United States

Job Title: Housing Case Manager Organization: Life Is Work Resource Center Location: Chicago, IL (West Side and South Side locations) Employment Type: Full-Time, Exempt, Salary: $50,000 About: Life Is Work is a trans-led nonprofit organization that educates, empowers, and organizes Transgender, Lesbian, Gay, Bi-Sexual, and Queer+ (TLGBQ+) individuals from diverse backgrounds to secure safety, wellness, and justice for all. As a Coordinated Entry site, we use a Housing First approach to address housing insecurity and provide compassionate, trauma-informed, and affirming services to community members impacted by HIV and systemic inequities. Position Overview: The Housing Case Manager will play a key role in Life Is Work’s efforts to end the HIV epidemic by providing wraparound support and housing services to individuals living with, or impacted by HIV/AIDS, gender based-violence survivors and people reentering back into society post incarceration and/or justice involved. This role involves coordinating housing placements, delivering non-medical case management, and supporting clients in accessing resources that improve their health outcomes and overall stability. The ideal candidate is compassionate, detail-oriented, and committed to providing affirming services to TLGBQ+ communities facing housing instability. Key Responsibilities: Case Management:

• Manage a caseload of clients by providing individualized, client-centered, and trauma-informed care.
• Conduct intake assessments, develop service plans, and document progress toward housing goals.
• Assist clients in accessing stable housing through placement services and ongoing support.
• Provide non-medical case management, connecting clients to resources including healthcare, HIV prevention/treatment services, employment programs, and social services.

• Utilize the Housing First approach to support clients in securing and maintaining housing.
• Assist clients with housing applications, referrals, and navigation of housing systems, including the Homeless Management Information System (HMIS).
• Advocate for clients with landlords, housing agencies, and other service providers to ensure long-term housing stability.
• Support housing for people living with HIV, survivors of gender-based violence, people reentering back into society post incarceration/ justice-involved
• Supportive services referrals for background and expungement services, employment referrals
• Assist with housing stability plan
• Assis with housing exit plans
• Complete monthly housing visits

• Collaborate with healthcare providers and community partners to link clients to HIV prevention and treatment services.
• Promote client wellness by offering education and resources on harm reduction, PrEP, ART, and other health strategies.
• Support clients in achieving health-related goals through referrals to gender-affirming care, mental health services, and substance use support programs.

• Maintain accurate, timely documentation in compliance with program, funder, and agency standards.
• Monitor client progress and participate in regular case reviews with the Housing Program Manager.
• Track housing placements, health outcomes, and other relevant program metrics to support reporting and evaluation.

• Collaborate with Life Is Work’s community partners, including the AIDS Foundation of Chicago, Center on Halsted, and Task Force Prevention Services, to deliver wraparound services.
• Attend community meetings, training, and events related to housing, HIV prevention, and TLGBQ+ wellness.
• Advocate for systemic changes to address housing disparities impacting TLGBQ+ individuals, people living with HIV and people reentering back into society post incarceration/ justice involved.

• Bachelor’s degree in social work, public health, human services, or a related field (equivalent experience considered).
• 2+ years of experience in case management, housing services, or HIV prevention/treatment programs.
• Understanding of housing systems, HMIS, Case Worthy and the Housing First approach preferred.
• Experience working with TLGBQ+ communities, reentry population and individuals living with HIV/AIDS.
• Strong commitment to trauma-informed, harm-reduction, and culturally affirming care.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency with case management systems and Microsoft Office Suite.
• Valid driver’s license and access to reliable transportation preferred.

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• Generous paid time off (PTO), including vacation, sick days, and holidays.
• Opportunities for professional development and training.
• Supportive and affirming work environment that prioritizes staff wellness.