Senior AI Strategy & Customer Success Lead

Zendesk, Inc. · United States

Zendesk is seeking an AI Success Strategist to own end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business value and defining a long-term AI vision. You will partner with executives, cross‑functional teams, and channel partners to scale AI programs, protect renewals, and drive revenue growth while maintaining a customer‑obsessed approach and ethical AI practices.

This role emphasizes strategic leadership, governance, and measurable outcomes across adoption,