IT Support Engineer

Oxiliry · Hyderabad, Hyderabad District; Sindh, Pakistan

Key Responsibilities

• Provide technical support to end users both physically and remotely.
• Respond to and resolve IT helpdesk tickets related to hardware, software, and network issues.
• Install, configure, and maintain desktop systems, laptops, printers, and other IT equipment.
• Organize, monitor, and maintain IT assets and resources.
• Assist in IT operations including cybersecurity practices, programming support, analytics tasks, data center activities and maintaining IT inventory.
• Support and participate in calls with US-based clients.
• Ensure system security through access controls, backups, and regular software updates.
• Ensure timely issue resolution and elevate complex problems when necessary.
• Document technical issues, resolutions, and standard operating procedures.
• Assist Technician in US Remote site to install DVR/NVR, analog/IP cameras and their configurations.

Requirements

• Willingness to work in US shift timings and availability for early shift joining when required.
• Strong knowledge of network terminologies/protocols and hardware like routers, switches, and firewalls.
• Knowledge of DVR/NVRs, Analog/IP cameras
• Strong problem-solving and communication skills(verbal & written ).
• Knowledge of AI prompt engineering
• Interested in building routine task into automation
• Ability to work effectively in a team environment.
• Strong work ethic with attention to detail.
• Bachelor’s degree in CS/ IT/ Telecom (4 years).
• 1+ years of experience in IT support, helpdesk, or technical support role.