Customer success manager - sma

30
Customer engagement cadence ≥ 95%
Quarterly Recurring Revenue (QRR) growth and retention
Qualifications
5–9 years of experience in Customer Success / Technical Account Management (Saa S)
Proven experience managing enterprise or multi-stakeholder accounts
Strong background in Mar Tech, Ad Tech, or Digital Analytics
Experience owning onboarding through renewal cycles
Required Skills
Hands-on experience with: Adobe Analytics / Google Analytics (GA4) / Looker Studio
Understanding of: APIs, webhooks, and data integrations (ETL concepts)
SEO fundamentals (crawl, indexing, ranking)
Preferred Skills
Experience with tools like Tableau, Power BI, Domo
Familiarity with SEO platforms (e.g., Screaming Frog, Oncrawl)
Experience with CRM/CS tools like Salesforce or Gainsight
Exposure to AI/ML-driven products
Core Competencies
Strong consultative communication skills (executive to technical audiences)
Proactive, ownership-driven mindset
Ability to simplify complex technical concepts
Passion for customer education and enablement
Thrives in a fast-paced, ambiguous (greenfield) environment