Customer Success Manager Remote (m/w/d)

Sidetrade · Remote, United States

As a Customer Success Manager, you will act as a trusted advisor to enterprise finance leaders, owning executive relationships and ensuring Sidetrade’s AI solutions deliver measurable business value—from cash acceleration to process optimization—driving renewals, expansion, and long-term partnership.

Sidetrade is an AI company, listed on Euronext Growth, on a mission to revolutionize the way enterprises unlock value from their customers leveraging its Order-to-Cash Intelligence platform and its Data Lake.
We’re proud of our 38 nationalities and these diverse perspectives drive our innovation, one team culture and a customer-first mindset. Catch the

Sidetrade Inside Out podcast

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Own a portfolio of large, complex enterprise customers, engaging at CFO, Finance Director, Shared Services and Transformation Lead level
Act as a strategic O2C and Working Capital advisor, leveraging prior consulting experience to guide customers through business change
Translate AI-driven insights, predictive analytics and automation into clear financial and operational impact (DSO, cash-in, productivity, risk)
Lead value-based success plans, defining ROI, KPIs and success metrics aligned to customer business objectives
Facilitate executive business reviews, customer innovation workshops and value realization sessions
Partner closely with Sales on renewals, upsell and expansion, contributing a strong commercial and value-led narrative
Serve as the voice of the customer, influencing Product and AI roadmap discussions based on enterprise use cases
Proactively identify adoption risks and growth opportunities using customer health data and AI insights
7+ years of experience in a consulting, advisory, or transformation role within Order‑to‑Cash, Working Capital, or Finance Transformation
~ Strong understanding of O2C processes (Credit, Collections, Cash Application, Dispute Management) and working capital levers
~ Demonstrated ability to quantify business value and ROI for senior finance stakeholders
~ Business & consulting skills
~ Strong business acumen with the ability to connect technology to financial outcomes
~ Executive-level communication and storytelling skills (written, verbal, and presentation)
~ Comfortable operating as a trusted advisor, challenging customers when needed
~ Experience managing multiple initiatives simultaneously in a fast-paced environment
~ Ability to explain AI concepts (predictive scoring, prioritization, automation) in business terms, not technical jargon
~ Experience working with SaaS, data-driven or AI-enabled platforms preferred
~ Bachelor’s or Master’s degree in Finance, Business, Economics or related field
~ Willingness to travel occasionally to customer sites

Full remote - work from home
Health & wellness – medical coverage, life insurance, 410k matching and other wellness programs
Time off – competitive paid holidays plus public holidays
Career growth & compensation – competitive salary, equal opportunities, learning & mentorship programs, and advancement support
If you need any accommodation during the hiring process, just let us know.
We only accept applications from invited agencies via our Workable portal. Unsolicited CVs sent to managers or HR won’t be subject to fees.