Pre-Sales & Account Management Consultant

HealthRecon Connect · Bangalore, India

Responsibilities

• Lead and deliver compelling product demos tailored to customer workflows and pain points.
• Partner with Sales and Product teams during discovery, solution positioning, and proposal support.
• Understand customer requirements and map them to product capabilities and value propositions.
• Support RFPs, pilots, and proof-of-concept discussions as needed.
• Act as a trusted partner for assigned customer accounts post-sale.
• Track customer health, usage trends, and adoption metrics.
• Conduct regular business reviews (QBRs) and success check-ins with clients.
• Communicate KPIs, outcomes, and ROI clearly to customer stakeholders.
• Articulate measurable business value delivered through the platform (e.g., efficiency gains, denial reduction, recovery improvements).
• Identify upsell and expansion opportunities in collaboration with Sales and Product teams.
• Proactively manage risks to customer satisfaction and retention.
• Work closely with Product, Engineering, and Implementation teams to relay customer feedback.
• Support smooth handoffs between sales, implementation, and ongoing account management.
• Help influence product roadmap through insights gathered from customers.

Qualifications

• Bachelor's degree or equivalent experience in Business.
• 3+ years of experience in Account Management, Customer Success, or Pre-Sales roles.
• Prior exposure to Healthcare RCM workflows (Denials, AR, Payments, Eligibility, Coding, etc.) is strongly preferred.
• Experience presenting software solutions to both technical and non-technical audiences.
• Strong communication, presentation, and stakeholder management skills.
• Ability to articulate business value, KPIs, and ROI confidently.
• Comfortable working in a US time zone in a fully remote setup.
• Experience working with healthcare providers, billing companies, or health tech SaaS platforms.
• Familiarity with CRM tools (Salesforce or equivalent) and customer success metrics.
• Experience working with KPI, ROI evangelism and data reporting to customers.
• Experience supporting pilots, POCs, or solution evaluations