Apprentice - Customer Service

Job description Short Brief on role: The Customer Service Representative will be part of the regional customer service team, managing customer interactions at a transactional level. Key Responsibilities: Provide support and resolution for customer queries received via telephone / e-mail as per defined SLAs and quality parameters. Educate customers on CMA CGM procedures, Import regulations, SOPs, best practices and usage of E-Business tools. Longstanding units follow-up with customers. Perform timely system related updates. Requirements and Specific Skills: Graduate Communication skills (written & oral, both in English & relevant vernacular language). Systems savvy and basic exposure to MS-Office applications. Demonstrable team-player skills and ability to meet timelines and deadlines.