Customer support executive - freshers

Location: Bengaluru (Bellandur) | In-office
Experience: 0-1+ year of experience in Customer Support (Freshers welcome to apply)
Salary: ₹3,20,000 – ₹3,50,000 Per Annum (+₹25,000 – ₹35,000 Variable)
Benefits: One-way cab facility (up to 15 km), ₹10,000 Joining Bonus
About the Job:
We are looking for an enthusiastic Customer Support Specialist to deliver exceptional service and support to our users.
This role is a fantastic opportunity for high-intent freshers and early-career professionals looking to kickstart their career in a global environment.
The primary focus is to address inquiries, resolve technical issues, and ensure high customer satisfaction through meaningful, helpful conversations.
Key Responsibilities:
Engage with customers to address inquiries, resolve issues, and ensure a seamless experience.
Provide technical support and execute troubleshooting tasks effectively.
Analyze customer feedback and problem-solve proactively to improve the support lifecycle.
Maintain a high standard of communication and rapport to build trust with users.
Track and report daily support metrics to ensure consistent delivery and service quality.
Adapt quickly to customer needs and work collaboratively to meet performance targets.
Requirements:
Freshers are highly encouraged to apply; prior experience in support or fast-paced environments is a plus.
Excellent written and verbal communication skills.
Strong interpersonal skills and a natural drive to ensure customer satisfaction.
Good analytical and problem-solving abilities to handle customer concerns effectively.
Ability to work in a structured, full-time, on-site environment.
Minimum qualification: Graduate (Bachelor's degree in any relevant field).