Assistant city lead - sunshine by lissun

ROLE SUMMARY

The Assistant City Lead supports the City Lead in overseeing the day-to-day operations, quality, and performance of all Sunshine centers within the city. This role acts as the right hand to the City Lead — stepping in to manage center-level issues, coordinate across center heads, and ensure consistent standards of care quality and parent experience across every location. It's a strong stepping-stone role for someone building toward a City Lead or regional leadership position.

KEY RESPONSIBILITIES

Multi-Center Operations Support

Support the City Lead in monitoring daily operations across all centers in the city Visit centers regularly to check on staffing, therapy room quality, and facility upkeep Act as point of escalation for center heads when the City Lead is unavailable Help coordinate resources (staff, supplies, maintenance) between centers as needs shift

People & Staffing

Support hiring, onboarding, and training coordination for center-level staff (therapists, caregivers, center heads) Help manage staffing coverage across centers, including backup coverage for absences Support performance check-ins and coaching for center heads alongside the City Lead Assist in building a strong culture and retention across the city's teams

Parent & Family Experience

Help resolve escalated parent concerns or complaints across centers Support consistent communication standards (updates, events, feedback loops) across all locations Monitor parent satisfaction and enrollment retention trends citywide

Admissions & Enrollment Support

Support the City Lead in tracking the enrollment numbers, waitlists, and capacity across centers Help coordinate admissions processes and tours where needed Assist with local outreach or community partnership efforts to drive enrollment

Data & Reporting

Track key operational metrics across centers (attendance, staffing ratios, enrollment, incident reports, parent satisfaction) using Excel Build and maintain dashboards/reports to help the City Lead spot trends quickly Use AI tools to speed up reporting, summarization, and day-to-day analysis Prepare summaries and reports for the City Lead and leadership team Identify trends or issues across centers and suggest fixes

REQUIREMENTS

3–5 years of experience in multi-site retail operations, educational institutions like play schools, or child development centers (experience as a Store/Center Head is a strong plus) Strong Excel skills — comfortable with data analysis, pivot tables, and building reports Comfortable using AI tools in daily workflow (reporting, communication, analysis) Comfortable managing multiple priorities across different physical locations Excellent people skills — with staff, parents, and center leadership Organized, detail-oriented, and calm under pressure Willing to travel locally between centers regularly Bachelor's degree preferred (not always required depending on experience)

WHAT SUCCESS LOOKS LIKE

Centers consistently deliver strong therapy room quality and parent experience Staffing gaps across the city are caught and resolved quickly Parent complaints are resolved fast and don't escalate City Lead has a reliable partner who can run point when needed Enrollment and retention trends are visible and acted on early, backed by clear data