Automotive Service Advisor

Automotive Service AdvisorJoin the Homer Skelton Ford Team!Homer Skelton Ford is seeking an experienced, customer-focused Service Advisor to join our growing Service Department. The ideal candidate will have a passion for providing exceptional customer service, strong communication skills, and the ability to work in a fast-paced automotive environment.As a Service Advisor, you will serve as the primary point of contact between our customers and service technicians, ensuring a seamless service experience from check-in to completion. You will help customers understand their vehicle needs, recommend maintenance and repairs, and ensure their concerns are handled professionally and efficiently.Responsibilities:Greet customers promptly and provide a professional, welcoming experienceListen to customer concerns and accurately document vehicle issuesWrite and manage repair orders from start to finishCommunicate recommended services and repairs clearly to customersProvide accurate estimates and explain maintenance recommendationsCoordinate with technicians and management to ensure timely completion of repairsMaintain consistent communication with customers throughout the repair processFollow up with customers regarding completed services and satisfactionDeliver an exceptional customer experience that builds trust and loyaltyMaintain CSI standards and contribute to department goalsQualifications:Previous automotive service advisor experience preferredStrong customer service and communication skillsAbility to multitask and prioritize in a busy environmentKnowledge of automotive repair and maintenance services preferredExperience with dealership service operations is a plusProfessional appearance and positive attitudeStrong attention to detail and organizational skillsAbility to work effectively as part of a teamWhat We Offer:Competitive pay planOpportunities for growth and advancementA supportive and team-oriented work environmentEmployee benefits packageTraining and development opportunitiesThe opportunity to work with a respected automotive dealership groupAt Homer Skelton Ford, we believe our success comes from taking care of our customers and our employees. If you are motivated, dependable, and committed to delivering an outstanding service experience, we want to hear from you!