Branch Manager (Calibration focus) - Full Time - Multiple Locations (Charlotte Metro)

Full Time role Client Office Locations in: Cornelius, NC, Cleveland,OH, Long Island,NY (Bohemia) and Burnaby/Vancouver, Canada Overview: The Branch Manager oversees all operational, technical, and business functions of the calibration laboratory. This role ensures high-quality service delivery, operational efficiency, financial performance, and a positive customer and employee experience. The Branch Manager leads a team of technicians and support staff while maintaining compliance with ISO/IEC 17025 and company standards. Responsibilities: Oversee day-to-day lab operations, including scheduling, workflow management, and resource allocation Ensure full utilization of technician capabilities and manage overtime to meet customer expectations Monitor production, turnaround times, and overall team performance; provide weekly and monthly operational reports Maintain a safe, organized, and compliant work environment, including adherence to health, safety, and ISO/IEC 17025 requirements Lead continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction Ensure accuracy and reliability of calibration services through strong quality control practices Support and participate in internal and external audits; address nonconformities and implement corrective actions Oversee calibration of lab standards and assist technical and QA teams with metrology-related issues Review warranties, evaluate technical concerns, and resolve escalated calibration challenges Lead, mentor, and develop technicians and support staff; provide coaching, training, and performance feedback Participate in hiring, onboarding, and performance reviews Foster a positive, collaborative, and high-performance work culture Build and maintain strong customer relationships; understand requirements, resolve concerns, and ensure exceptional service Identify growth opportunities and collaborate with sales teams to expand the customer base Manage branch P