Manager - Global Inside Sales

Emeritus · India

About us

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

About the role

This is a managerial role reporting to the Senior Associate Director - Outreach. The primary responsibility will consist of managing directly a team of advisors to deliver business results in line with company’s strategic goals. This role will closely work with the higher company management in a dynamic and challenging business environment to drive global sales revenue, support team outcomes and motivate staff on delivering exceptional results consistently.

Key responsibilities

• Leading a team of Program Advisors and Senior Program Advisors who will engage with various prospects through Email, Phone & other channels and help them enrol in one of the professional certificate programs of Emeritus.
• The role would include engaging directly with learners and prospects through outbound and inbound calls, providing program guidance, addressing queries, managing escalations, and driving enrolments and revenue outcomes.
• Driving daily Operations of the entire team of Program Advisors and Senior Program Advisors by ensuring KRA’s and KPIs are intact thereby enhancing the Inside sales team’s efficiency
• Own the Programs revenue and enrolment goals along with the Revenue and marketing leaders
• Work towards meeting tactical goals around non-performing programs and ensure a quick turnaround on dynamically changing business-critical goals
• Ensure the floor coverage and help improve and focus on critical deliverables such as hourly dials (Objection handling and Lead Conversion Coaching, enhancing productivity & Sales Pitch)
• Proactively plan and mobilize sufficient staffing as per the requirement of the shifts, regions, and the programs
• Responsible for ensuring adherence to quality and audit parameters for the team
• Attend Daily stand-ups with various stakeholders and take ownership of Inside Sales metrics (Program performance, pipeline and payments)
• Driveshift adherence of Program Advisors and Senior Program Advisors
• Manage learner escalations on calls and emails with respect to leads
• Manage any other task or responsibility as per the changing business requirements from time to time
• Encourage and reiterate BULK/Referrals to generate revenue
• Achieve targets with respect to production, compliance, quality score as defined

Required Skills/Abilities

• 3+ years of team handling experience and overall experience of 5+ years
• Excellent negotiation and communications skills
• Good interpersonal skills
• Strong Analytical skills
• Strong experience in team management
• Good knowledge of excel is mandatory
• Knowledge of Tableau, Salesforce and other analytical tools is a bonus
• Self-motivated & adaptability to changing business needs

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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