Key Account Manager

Quess IT Staffing · Bangalore, India

Account Manager – IT Staffing

Location: Bengaluru

Work Mode: WFO – 5 Days

Experience: 6–15 Years

Must-Have:

• Strong experience in IT Staffing / C2H – mandatory.
• Proven experience in Account Management & Delivery within IT Staffing.
• Experience managing enterprise / key / strategic accounts .
• Strong client relationship and stakeholder management skills.
• Ownership of end-to-end delivery, including requirements, submissions, closures and joinings.
• Experience managing client escalations, SLAs, governance and delivery performance.
• Ability to drive account growth, revenue and profitability .
• Strong understanding of IT recruitment and staffing operations.
• Immediate / short-notice joiners preferred.

Key Responsibilities:

• Act as the SPOC for assigned strategic accounts and build strong client relationships.
• Manage end-to-end staffing delivery and ensure achievement of agreed SLAs.
• Work closely with recruitment teams to drive fulfilment and improve submission-to-joining ratios.
• Track requirements, pipeline, closures and onboarding performance.
• Handle client escalations and ensure timely resolution.
• Conduct regular account governance and performance reviews.
• Identify opportunities for account expansion and business growth.
• Drive revenue and profitability while maintaining strong client relationships.
• Coordinate with internal stakeholders to ensure smooth and consistent service delivery.