Business Development Cum Operations Manager

Supreme Facility Management Limited · India

Company Description Supreme Facility Management Limited is a leading provider of integrated facility management solutions, supply chain management, staffing services, employee transportation, corporate food services, and production support services. The company offers end-to-end support to corporate clients, helping them streamline operations and improve service quality. With a focus on reliability and efficiency, Supreme Facility Management Limited delivers tailored solutions across multiple industries. Team members benefit from exposure to diverse operational environments and opportunities to contribute to large-scale service delivery.

Role Description The Business Development cum Operations Manager is a full-time on-site role based in Pune City, responsible for driving business growth while overseeing day-to-day operational activities. This role includes identifying new business opportunities, building and maintaining client relationships, preparing proposals, and negotiating contracts to expand the company’s service portfolio. On the operations side, the manager coordinates service delivery, monitors performance metrics, manages budgets, and ensures compliance with company standards and client requirements. Daily tasks include collaborating with internal teams, optimizing processes, resolving operational issues, and preparing regular reports on sales and operational performance. The role requires a proactive approach, strong stakeholder management, and the ability to balance strategic business development with hands-on operational oversight.

Qualifications

• Strong Analytical & Decision-Making Skills to analyse business data, identify trends, evaluate opportunities, and support effective operational decisions.

• Excellent Communication & Stakeholder Management Skills to effectively coordinate with clients, vendors, employees, and senior management.

• Strong Operations Management Skills with the ability to oversee service delivery, streamline processes, improve efficiency, and manage multiple operational activities.

• Proven Business Development & Sales Skills with experience in lead generation, client acquisition, account management, proposal development, and achieving business targets.

• Strong Client Relationship Management skills with the ability to understand client requirements, resolve concerns, and maintain long-term business relationships.

• Good understanding of Budgeting, Cost Control & Financial Management to monitor operational expenses, optimize resources, and support profitability.

• Strong Negotiation & Problem-Solving Skills with the ability to handle commercial discussions, resolve operational challenges, and deliver effective solutions.

• Leadership & Team Management Skills to manage cross-functional teams, motivate employees, delegate responsibilities, and ensure timely execution of tasks.

• Bachelor’s degree in Business Administration, Management, Operations, or a related field. MBA or equivalent postgraduate qualification will be an advantage.

• 8–12 years of relevant experience in Facility Management, Integrated Facility Services, or related industries, with exposure to both Business Development and Operations.

• Proficiency in MS Office, Excel, PowerPoint, CRM/ERP systems, and business reporting tools.