Operations Support Specialist

PROMAN Staffing USA · Northbrook, United States

About the Company

Operations Support Specialist Proman Staffing is a member of the Proman global family of companies, and a leading provider of temporary staffing throughout the Southeast, Central South, Midwest, and Eastern United States. Proman Staffing has created a strong reputation providing industrial staffing services for a wide variety of businesses. Our success is our ability to incorporate top performance teams at our locations with a focus on the industrial sector of the market. We are a global company proud of our family culture of working as one team for our customer’s advantage.

About the Role

Our Operations Support Specialist role is part of a corporate team who partner with our field operations to improve branch efficiency and performance. This role is a liaison between corporate and field operations. Reporting to the Director of Operations, this role works hand in hand with Regional Vice Presidents and Area Directors to ensure our core employees are well trained on system, standard operating procedures and all tasked required for their role. With a specific focus on mitigating financial, safety and compliance risks, this role is the first line of support for the region to deliver top quality performance in their roles. This role collaborates with corporate teams to ensure we are compliant with customer agreements and KPI’s.

Responsibilities

• Main Point of Contact for all brand regions for everything that relates to corporate support
• Branch Compliance as defined by corporate policy
• Creates branch assessment schedule and reports on assessment results and mitigation strategies
• Coordinate New Hire training and coaching with field leadership as needed
• On-Site Implementation and VMS implementation and training as needed
• Risk Management First level of support
• Standard Operating Procedures training and optimization
• Maintains knowledge of ATS (Avionte) software
• Other duties may be assigned as needed

Qualifications

• High school diploma or GED
• 2 years of field experience in staffing
• College degree preferred

Required Skills

• Communicate effectively in written and verbal forms
• Ability to anticipate partner needs
• Organization and attention to detail
• Able to handle sensitive or difficult issues with confidence and in a calm manner without being unduly influenced by intense emotions
• Understands escalation of issues as it relates to corporate reporting
• Must display persistence and dedication to complete all assigned tasks
• Strong problem-solving abilities and process improvement skills
• Proficient with the Microsoft Office Suite
• Intermediate level using Excel and Word tools
• Support field leadership project aligned with your role

Preferred Skills

• Strong problem-solving skills
• Strong multi-tasking abilities
• Must be able to contribute to a positive team atmosphere
• Must demonstrate strong customer service orientation
• Strong sense of service and respect
• Must be detail and results oriented
• Excellent communication (listening, speaking, writing) & diplomacy skills
• Results oriented, knowing when to act and when to seek guidance or permission
• Assertive but respectful in communications with clients and team

Role Specific Responsibilities

Compliance

• EV, I9, Background Checks
• These efforts reduce our risk and helps ensure our branches understand the compliance requirements we need to follow to reduce our risks
• Standard Operating Procedures. Specifically, ATS (Avionte) front office and Payroll
• Federal and state mandated policies need to be communicated with field offices
• Training – Specifically on Standard Operating procedures as stated above

Collaboration

• Attend Meetings with Field teams and corporate teams when needed.
• Manage Branch Assessment Schedule
• Develop ongoing improvement training after initial discovery within branch regions while building good rapport with RVPs
• Team Projects based on operational needs