Noc monitoring

Responsibilities

Network monitoring: Monitor LAN/WAN links, routers, firewalls, and wireless equipment for availability and performance. Server monitoring: Track server health, CPU/memory utilization, and escalate hardware/software alerts. Ticket handling: Follow SOPs for incident logging, categorization, and resolution; update tickets with accurate status. Escalation management: Escalate unresolved issues to L2/L3 teams per defined SLA timelines. ISP coordination: Engage ISPs for WAN/internet link issues, track resolution, and update stakeholders. Vendor coordination: Liaise with hardware/software vendors for RMA, patching, and support cases. SOP compliance: Ensure all actions are aligned with documented SOPs and governance standards.

Skills & Qualifications

Basic knowledge of network devices (switches, routers, firewalls) and server monitoring tools. Familiarity with ticketing systems (Service Now, Remedy, Jira, etc.). Strong communication skills for ISP/vendor coordination. Certifications preferred: Comp TIA Network+, CCNA (entry-level), or equivalent.