Information Technology Support Analyst

IT Support AnalystWinston-Salem, NC Area - OnsiteFull Time Position

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We are searching for an IT Support Analyst for a growing manufacturing company in the Winston-Salem, NC area.
This person will be the primary onsite IT resource for the facility. The role combines end-user support, Microsoft administration, basic network troubleshooting, warehouse technology, and local project support.
This is a great opportunity for someone who enjoys solving different types of technical problems and wants more ownership than a traditional help desk role provides. You will have support from the broader IT team, but you must be comfortable working independently and taking responsibility for the technology needs of the site.
What You’ll DoProvide onsite support for desktops, laptops, printers, phones, scanners, handheld devices, and other workplace technologyManage user accounts, access, and authentication through Active Directory and Microsoft cloud platformsSupport Microsoft 365, Exchange, Teams, and related collaboration toolsTroubleshoot local network, connectivity, switch, firewall, and device issuesSupport warehouse and manufacturing employees with the technology used in daily operationsLearn and support business systems such as SAP Business One and warehouse management softwareCoordinate with corporate IT on larger infrastructure issues and technical projectsHelp bring additional company locations onto the corporate network and domainTrack IT equipment and maintain accurate asset informationDocument processes and help employees follow established IT proceduresProvide occasional after-hours support when business operations require itTravel periodically to other company locations
What We’re Looking ForThree or more years of experience in desktop support, IT operations, systems support, or a similar positionHands-on experience supporting Windows computers, printers, mobile devices, and end usersWorking knowledge of Active Directory, Microsoft 365, Exchange, Teams, and cloud-based authenticationUnderstanding of networking fundamentals, including switches, firewalls, TCP/IP, and connectivity troubleshootingAbility to investigate problems independently and determine when an issue should be escalatedStrong communication skills and the ability to work with employees at different technical levelsComfortable working in both office and manufacturing or warehouse areasWillingness to learn new applications, processes, and technologiesDependable, organized, and able to manage competing priorities without constant supervision
Preferred ExperienceManufacturing, warehouse, logistics, or distribution-center IT supportSAP Business One or another ERP platformWarehouse management systemsShopify, Salesforce, or other business applicationsVOIP phone systemsIT asset managementSupporting multiple locationsCoordinating with remote or international technology teams
About Jones GroveJones Grove is a people-first IT recruiting partner based in Charlotte with a trusted national reach. We help companies hire with clarity, delivering IT talent that’s technically sharp, personally vetted, and built to last.Our approach blends industry insight with steady communication and a clear process. xzbcwsv We cut through the noise, focus on long-term fit, and show up every step of the way.We are an equal opportunity employer and value diversity at every level of the hiring process. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status