CRM & Online Sales Executive (Luxury Fashion)

Vaayu - A Clothing Brand · India

Job Title: CRM & Online Sales Executive (Luxury Fashion)

Location: Kolkata (On-site)

About the Role

VAAYU is looking for a proactive and customer-focused CRM & Online Sales Executive to manage customer interactions and drive online conversions. This is a hands-on role combining customer engagement, sales follow-ups, and order coordination across WhatsApp and Instagram.

Key Responsibilities

• Customer Query Management:

Respond to all customer queries on WhatsApp & Instagram promptly and professionally

• Abandoned Cart Recovery:

Follow up with customers to recover abandoned carts and improve conversion rates

• Online Sales Conversion:

Engage with customers, recommend products, and close sales through personalized interaction

• COD Order Confirmation:

Call and confirm COD orders before dispatch to reduce RTO

• Payment Tracking:

Track and update all payments received via website and WhatsApp

• Returns & Alterations:

Coordinate return pickups and manage alteration requests efficiently

• RTS (Ready to Ship) Updates:

Ensure all prepared orders are marked Ready to Ship in the system

• Reporting:

Share weekly reports on sales, conversions, returns, and customer interactions

Requirements

• 1–4 years experience in CRM, online sales, or customer handling
• Strong communication skills (English & Hindi; Bengali is a plus)
• Experience with WhatsApp/Instagram customer handling
• Organized, responsive, and sales-oriented mindset

What We’re Looking For

• Someone who is fast, reliable, and customer-first
• Comfortable handling multiple chats and follow-ups daily
• A problem-solver who can coordinate across teams (sales, warehouse, logistics)
• Interest in fashion / luxury / D2C brands is a plus

Work Location: In person