Service Designer: Colleague Experience & CRM Transformation
Jobleads UK · City of Edinburgh, Scotland, United Kingdom
FULL TIME
Job Description
Pontoon is seeking a hands-on Service Designer to join a large-scale transformation programme focused on improving colleague experience, operational processes and CRM-related systems in Edinburgh. The role combines design delivery with practical change management across multi-stakeholder teams.You will map journeys, identify pain points and translate user needs into actionable service and system improvements, supporting CRM and platform changes while enabling training and adoption.
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Details
| Company | Jobleads UK |
| Location | City of Edinburgh, Scotland, United Kingdom |
| Type | FULL TIME |
| Niche | general |