Key Account Manager - D2C/E-Commerce Brands

Crepdog Crew · India

Company Description Crepdog Crew is a destination for the most sought-after sneakers, international hype labels, curated streetwear brands, and premium cleaning products. The company focuses on delivering a distinctive, trend-forward shopping experience for streetwear and sneaker enthusiasts. With a carefully selected product range, Crepdog Crew caters to customers who value exclusivity, authenticity, and style. Team members work in a culture that blends fashion, youth culture, and customer-first retail. The environment encourages collaboration, creativity, and staying ahead of emerging trends in the D2C and e-commerce space.

Role Description The Key Account Manager – D2C/E-Commerce Brands will oversee relationships with key accounts, ensuring strong performance across online and offline channels. This full-time, on-site role based in Saket involves managing day-to-day account operations, monitoring sales performance, and executing business plans to achieve revenue and margin targets. Responsibilities include coordinating with internal teams on inventory, merchandising, and marketing campaigns, preparing regular performance reports, and identifying growth opportunities for key accounts. The role also involves resolving account-related issues promptly, maintaining high standards of customer service, and aligning brand objectives with account strategies. The Key Account Manager will collaborate closely with leadership to refine account plans and contribute to overall business development.

Working Days : Monday-Saturday

Working Hours: 11am-8pm

Qualifications

• Strong Account Management and Key Accounts skills to build, nurture, and grow strategic relationships.
• Robust Analytical Skills and Business Planning capabilities to interpret data, forecast demand, and develop performance-driven account strategies.
• Customer Service expertise to ensure excellent experience for partners and end customers, with a problem-solving mindset.
• Experience in D2C, e-commerce, or retail, ideally within fashion, footwear, or lifestyle brands.
• Effective communication and negotiation skills, with the ability to collaborate across merchandising, marketing, and operations teams.
• Proficiency in using spreadsheets, dashboards, and reporting tools to track KPIs and prepare insights for management.
• Bachelor’s degree in Business, Marketing, or a related field, or equivalent relevant experience.
• Ability to work on-site in Saket, manage multiple accounts simultaneously, and adapt to a fast-paced, trend-driven environment.