Care Advocate (Shift: 8:00 am - 5:00 pm EST)

TailorCare · Remote, United States

About TailorCare

TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a profoundly personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By carefully assessing patients symptoms, health histories, preferences, and goals with predictive data and the latest evidence-based guidelines, we help patients choose and navigate the most effective treatment pathway for them every step of the way.
TailorCare is a remote-first company with our corporate office located in Nashville.
As a Care Advocate, you will be responsible for engaging prospective patients through proactive outbound calls and multichannel outreach to drive awareness and enrollment in TailorCare’s musculoskeletal (MSK) care navigation program. You’ll often serve as the first point of contact, guiding patients through the value of our services and creating a personalized, empathetic, and compelling experience.
This is a high-volume, outbound call center role focused on healthcare engagement, where you will connect with patients and their caregivers to identify barriers and motivate them to take action toward improved musculoskeletal (MSK) care.
This is a non-exempt (hourly) position.
This is a 100% remote role. Conduct high-volume outbound calls and multichannel outreach (phone, SMS, email) to eligible patients to introduce TailorCare’s services and support program enrollment.
Build and maintain a working knowledge of TailorCare’s MSK program, including core conditions, care pathways, eligibility criteria, and the enrollment process, to explain the program clearly and accurately.
Document all patient interactions accurately, thoroughly, and in a timely manner within internal systems to support care coordination, data integrity, and reporting.
Meet or exceed performance targets related to outreach volume, patient engagement, caseload management, and call quality.
Use personal performance data and coaching feedback to identify trends in your own outreach and drive continuous self-improvement.
Use AI-enabled tools and new technologies with curiosity, openness, and responsibility to improve personal productivity and outreach effectiveness.
Coordinate patient handoffs with internal care teams.
Surface observations, feedback, and ideas on patient trends, outreach barriers, or script effectiveness to appropriate team members for continuous improvement.
Experience in outbound call center, inside sales, telephonic outreach, or patient engagement roles—preferably in a healthcare, health plan, or health tech environment.
Comfortable working with productivity targets and quality metrics in a fast-paced, tech-enabled environment.
Ability to use personal performance data and feedback to drive self-improvement.
High comfort level with technology, including contact center platforms, CRM systems (e.g., Salesforce), documentation tools, and Google Suite.
Ability and willingness to travel up to 10% as needed for onsite meetings, team collaboration, and company events.
Familiarity with motivational interviewing and/or patient coaching strategies.
Experience working with Medicare populations and a basic understanding of Medicare Health Plans.
Knowledge of medical terminology.
Previous experience with remote/telemedicine care delivery.
We operate as a remote-first company with options for a hybrid work model in Nashville.
Time Off:

Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge.
Comprehensive Benefits:

From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution.
Community:

We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.
TailorCare is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.