Collections Specialist (Hindi/Punjabi speaker) | Remote

Whizz · Saddar, Pakistan

Position

Collections Agent

Location

Remote

At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed. As we continue to expand, we're seeking a Collections Specialist to join our remote team and support our growth.

Responsibilities

• Monitor and track overdue accounts, using established protocols to secure timely payments
• Maintain accurate and up-to-date records of delinquent accounts, incl. payment arrangements, communications and invoices
• Provide exceptional customer service to balance high customer satisfaction with effective collections efforts
• Collaborate with other departments to resolve customer issues and disputes efficiently
• Prepare and provide regular reports on debt collection activities and progress
• Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities

Requirements

• 1+ years of experience in Collections
• Fluent in English (at least C1 level), knowledge of additional language Hindi/Punjabi
• Proficiency with Microsoft Office and Google Workspace
• Strong negotiation skills, attention to detail, and the ability to handle challenging customers
• High-speed internet connection, personal computer, and headset
• Knowledge of state and federal collection laws (preferred)

Working Hours

• 40 hours a week with 8-9 hour shifts, scheduled within the 9:00 AM to 8:00 PM EST time frame
• Shift assignments may vary, with start times adjusted to ensure coverage throughout the operating hours

Benefits

• Competitive salary with performance bonuses
• Friendly and supportive team
• Opportunity to work and grow professionally at an international level