Manager

We're Hiring || Manager (Mumbai)

Process: Sales & Solutions Designation - Consulting & Solutioning Manager Shifts: General Shift (Day) Working Days: 5 days a week, 2 week offs Location - Thane (But need to travel to Malad Site - when required) Education - Graduation (Mandatory)

Experience Required-

Minimum 3+ years of experience in Solutions / Presales role (BPO/ITES industry) Experience in handling RFP/RFI responses and client presentations Exposure to solution design, pricing, and deal support is mandatory Exposure to digital transformation and automation-led solutioning.

Responsibilities:

Solutioning & Proposal Development

Understand client requirements (RFP/RFI/RFQ) and translate them into scalable solutions Design end-to-end solutions covering process, technology, staffing, pricing, and transition approach Develop high-quality proposals, presentations, and commercial models Collaborate with operations, Recruitment, Training, Quality finance, HR, and IT teams for solution inputs.

Presales Support

Partner with Sales/Business Development teams to support deal pursuits Participate in client calls, workshops, and site visits to gather requirements Deliver impactful client presentations, solution walk-throughs, and value propositions Support negotiations and closure of deals

Pricing & Commercials

Have an understanding of various pricing models (FTE-based, transaction-based, hybrid models) Ensure solution meets client expectations while maintaining profitability Conduct benchmarking and costing analysis

Market & Industry Insights

Stay updated on BPO trends, emerging technologies (AI, automation, analytics) Support creation of solution offerings and capability decks Contribute to thought leadership and differentiation strategies

Transition Support

Work with operations and transition teams to ensure smooth deal handover Provide inputs to transition planning and solution validation

Key Skills & Competencies:

Strong understanding of BPO/ITES processes Excellent solutioning and analytical skills Strong commercial acumen and pricing expertise Exceptional communication and presentation skills Ability to manage multiple bids and tight timelines Stakeholder management and collaboration skills Knowledge of automation/digital tools (RPA, AI, analytics) is a plus. Interested candidates can connect with- Simran Rana (HR) - Or can share resume on simran.rana1@