Servicenow cmdb + aiops developer

Role: Service Now CMDB + AIOps Developer

Experience: 7+ Years Overall Experience

Service Now Experience: Minimum 5 Years as a Service Now Developer

CMDB + AIOps Experience: Minimum 2 Years – Mandatory

Locations: Hyderabad | Pune | Bangalore

Role Summary

We are looking for experienced Service Now CMDB + AIOps Developers with strong hands-on expertise in Service Now development, ITOM/CMDB, and AI-driven automation. The ideal candidate should be capable of designing and implementing AI/Gen AI and Agentic AI solutions within Service Now to improve ITSM/ITOM operations, automation, predictive insights, intelligent routing, and self-service capabilities.

Key Responsibilities

Design, develop, and implement AI Agents, Agentic AI, Gen AI, and intelligent automation solutions for Service Now ITSM and ITOM. Develop and enhance Service Now applications, workflows, integrations, and automation across ITSM, ITOM, and CMDB. Design and implement AI-driven automation, predictive insights, intelligent incident routing, and self-service solutions. Configure and customize CMDB, Discovery, Event Management, and other ITOM capabilities. Develop Service Now solutions using Java Script, Glide scripting, REST APIs, integrations, Flow Designer, Business Rules, Script Includes, and workflows. Analyze business and operational requirements and translate them into scalable and maintainable Service Now solutions. Collaborate with business stakeholders, operations, architects, and engineering teams throughout solution design and implementation. Identify opportunities to leverage AI/ML and Gen AI for improving service operations, incident management, problem management, and operational efficiency. Ensure solutions adhere to Service Now development standards, security, governance, performance, scalability, and best practices. Troubleshoot, optimize, and continuously improve existing Service Now applications and integrations.

Required Skills & Experience

7+ years of relevant IT/Service Now experience, with a minimum of 5 years of hands-on Service Now development experience. Minimum 2 years of hands-on experience in Service Now CMDB + AIOps – Mandatory. Strong hands-on experience with AI, Gen AI, Machine Learning, Agentic AI, or intelligent automation. Strong Service Now development experience across ITSM and ITOM. Hands-on experience with CMDB, Discovery, Event Management, and service operations. Strong proficiency in Java Script, Service Now scripting, REST APIs, integrations, workflows, and Flow Designer. Good understanding of ITIL processes, including Incident, Change, Problem, and Knowledge Management. Experience in identifying and implementing automation and AI-driven operational improvements. Strong analytical, problem-solving, design-thinking, stakeholder-management, and communication skills. Ability to work effectively with cross-functional teams and translate business requirements into technical solutions.

Preferred Qualifications

Service Now certifications such as CSA, CAD, CIS-ITSM, CIS-Discovery, CIS-ITOM, or relevant certifications. Relevant AI/Gen AI/ML certifications are desirable. Experience with Agentic AI frameworks, AI orchestration, or Gen AI implementation within enterprise environments is an added advantage.

Key Focus Areas: Service Now Development | CMDB | AIOps | ITOM | ITSM | AI/Gen AI | Agentic AI | Automation | Discovery | Event Management | Integrations