L2 Technical Support Product Support Engineer

About the Role: As a Specialist in our IT support team, you will enhance our technology operations by providing more sophisticated support to internal users. Your contributions will be fundamental in ensuring seamless interactions between users and their IT tools, directly impacting productivity and user satisfaction. Responsibilities: • Diagnose and resolve more complex technical support issues. • Participate in new hardware and software deployments. • Document and escalate unresolved issues to higher-level support. • Provide user training on basic IT tasks and software tools. • Assist with network troubleshooting and minor configuration tasks. • Maintain and update the IT inventory and asset management system. • Support the implementation of new IT procedures and policies. • Perform rout