Sales coordinator

Job Title: Sales Coordinator

Company: Neeti Udyog

Location: Noida

Reporting To: Sales Director / Senior Sales Coordinator

Role Summary

We are looking for a smart and organised Sales Coordinator to support day-to-day sales activities at Neeti Udyog. The role will involve handling customer and distributor enquiries, preparing quotations and PIs, coordinating samples, maintaining follow-up trackers, and ensuring every confirmed order is properly handed over to Operations.

This is not a field sales role. The person must be strong in communication, coordination, follow-ups, Excel, email writing, and order documentation.

Key Responsibilities

Handle enquiries from customers, distributors, hotel suppliers, and partners. Understand product requirements including item code, size, finish, quantity, material, and customization details. Prepare quotations, proforma invoices, and sales documents. Share product images, catalogue pages, price details, and other information with customers/distributors. Maintain enquiry tracker, quotation tracker, sample tracker, and follow-up tracker. Follow up on pending quotations and customer approvals. Coordinate sample requests and keep track of sample dispatch/status. Prepare complete order handover email to Operations after order confirmation. Ensure handover includes PO, PI, product details, finish, sizes, payment terms, freight terms, dispatch date, and drawings/renders if bespoke. Coordinate customer updates only based on official Operations status. Support distributors with product details, pricing, catalogues, and order status. Maintain proper email communication and records. Coordinate internally with Sales, Operations, Accounts, Dispatch, Product Data, and Design teams. Ensure no enquiry, quotation, or customer follow-up is missed.

Required Skills

Good written and spoken English. Strong coordination and follow-up skills. Good knowledge of Excel / Google Sheets. Professional email communication. Ability to manage multiple enquiries and deadlines. Detail-oriented and organised. Comfortable working with product codes, sizes, finishes, and order details. Ability to work calmly under pressure. Basic understanding of sales documentation, quotation, PI, PO, and dispatch coordination.

Preferred Experience

2–5 years of experience in sales coordination, customer support, export coordination, order processing, or back-office sales. Experience in manufacturing, hospitality products, exports, home décor, tableware, metalware, furniture, or similar industry preferred. Female or male candidates both can apply.

Key Performance Indicators

Timely quotation preparation. Proper follow-up on pending enquiries. Complete and accurate order handover to Operations. No missed customer/distributor communication. Updated sales trackers. Faster response time to customers and distributors. Better coordination between Sales and Operations.

Ideal Candidate

The ideal candidate should be organised, responsible, clear in communication, and strong with follow-ups. The person should not wait for reminders and should be able to keep sales coordination smooth, documented, and disciplined.

Final Objective

To make sure every enquiry is properly handled, every quotation is followed up, every confirmed order is correctly handed over, and every customer/distributor receives timely support.