Collections/Client Relations Coordinator

Collections/Client Relations Coordinator The Collections/Client Relations Coordinator is responsible for managing and executing the collection of outstanding accounts receivable. This role ensures timely payments from clients, maintains accurate records, and works closely with internal departments to resolve billing issues. Monitor and manage the accounts receivable portfolio to ensure timely collection of payments. Contact customers via phone, email, and written correspondence regarding overdue accounts. Investigate and resolve discrepancies related to billing and payments. Maintain accurate and up-to-date customer records and collection notes. Collaborate with the billing team to ensure invoices are issued correctly and on time. Partner closely with the Cash Application team to ensure accurate posting of payments and resolution of unapplied or misapplied funds. Prepare and distribute aging reports and collection status updates to management. Escalate unresolved or high-risk accounts to Finance leadership with clear documentation and recommendations. Respond to customer inquiries and provide excellent service while maintaining firm collection practices. Engage with internal and external stakeholders, including Partners and client teams, to ensure adherence to payment terms and company policies, and address any requests for exceptions with appropriate scrutiny and escalation when necessary. Perform other collections responsibilities and special projects, as required. Education: Associate's Degree or equivalent work experience required. Bachelor's degree in Finance, Accounting, Business Administration, or related field preferred. Experience: Minimum five (5) years of collections experience in a law firm (preferred) or other professional services organization. Knowledge, Skills, high level of accuracy a must. Strong organizational skills and ability to prioritize and multi-task with a high volume of work in a fast-paced environment. Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and data analysis tools. Professional communication skills, ability to speak clearly, confidently, and respectfully with clients, attorneys, and business professionals. Exceptional communications/customer service skills. Ability to work well independently as well as in a team environment. Maintain professionalism and responsiveness in all interactions. Integrity