Client Service Executive

Balancenutrition.in · Mumbai, India

About Balance Nutrition

Balance Nutrition is a pioneering digital health company specializing in the management of lifestyle disorders and chronic diseases. With over 75,000+ clients across 94+ countries, we help people manage conditions such as obesity, diabetes, thyroid disorders, PCOS, high cholesterol, and more through our technology-driven App and web-based platform.

Our mission is to transform preventive healthcare for Indians globally, with the goal of impacting 1 million users over the next 12 months.

Role Overview

We are looking for energetic and customer-focused professionals to engage with prospective clients through calls, chats, webinars, and digital channels. You will understand their health goals, recommend the right nutrition programs, and guide them toward the best solutions.

This is a consultative sales role focused on converting qualified leads into paying clients while delivering an exceptional customer experience and supporting Balance Nutrition's growth.

 Key Responsibilities

• Engage with prospective clients through calls, WhatsApp, chats, and virtual consultations.
• Understand clients' health goals and recommend the most suitable Balance Nutrition programs.
• Educate clients about our services and build trust through consultative conversations.
• Convert leads from social media, the Balance Nutrition App, webinars, workshops, referrals, and other channels into paying clients.
• Achieve sales targets while delivering an excellent customer experience.
• Build strong client relationships through regular follow-ups and lead nurturing.
• Collaborate with the Nutrition, Marketing, and Client Success teams to ensure a seamless customer journey.
• Share customer feedback and insights to support product improvements and content initiatives.
• Maintain accurate records of customer interactions and sales activities in the CRM.

Who We're Looking For

• Candidates from any educational background with strong sales aptitude are also encouraged to apply.
• Excellent communication and interpersonal skills.
• Passion for sales, customer engagement, and relationship building.
• Confident, energetic, and target-driven personality.
• Ability to understand customer needs and recommend suitable solutions.
• Background in Nutrition, Dietetics, Healthcare, Wellness, or Life Sciences is preferred.
• Ambitious individuals eager to grow professionally and financially.