Business orchestration & automation sme

Exp: 7+years Location: Bangalore Send resumes to: mounika-d@ with below details: Name: Exp: CTC: ECTC: Notice period: Current location:

THE ROLE & RESPONSIBILITIES

We are seeking a driven and technically grounded Business Orchestration & Automation SME to join our team. In this mid-level role, you will serve as the critical bridge between business stakeholders and technology teams — translating operational challenges into scalable automation solutions. You will design, implement, and optimize end-to-end process workflows using modern BPM, RPA, and integration platforms to drive measurable efficiency and business value.

REQUIREMENTS & QUALIFICATIONS

Must-Have

6+ years of experience in AI orchestration, enterprise automation, or workflow design. Bachelor's degree in Computer Science, Information Systems, Business, Engineering, or a related field Process Analysis & Design Conduct process discovery workshops with business stakeholders to identify automation and orchestration opportunities Model current-state and future-state workflows using BPMN 2.0 and DMN notation Perform process mining and value stream analysis to quantify improvement potential (time, cost, error rate) Author detailed process design documents, business requirements, and functional specifications Automation & Orchestration Development Design, build, test, and deploy automated workflows using at least one RPA tool. Hands-on Experience with a BPM/orchestration platform BPMN 2.0 process modeling — able to model and review complex workflows independently Integrate disparate enterprise systems via APIs, middleware, or i Paa S platforms Implement event-driven and human-in-the-loop workflow patterns to handle exceptions and escalations Ensure automation solutions adhere to security, compliance, and data governance standards Delivery & Continuous Improvement Own the full automation lifecycle: discovery → design → build → test → deploy → monitor Define and track KPIs for deployed automations (SLA adherence, FTE savings, error reduction, throughput) Lead post-implementation reviews and continuously optimize live processes based on performance data Maintain automation documentation, runbooks, and support handover materials Stakeholder & Team Engagement Act as SME and trusted advisor to business units on automation strategy and feasibility Collaborate closely with IT Architecture, Data, and Security teams to ensure platform alignment Mentor junior analysts and developers in automation best practices and tooling Present recommendations and ROI analyses to senior stakeholders and management

Nice-to-Have

Background in a specific business domain: finance, healthcare, supply chain, HR, or legal. Experience with hyperautomation or intelligent automation (IDP, AI-augmented flows). Scripting ability: Python or Java Script for automation enhancements