Customer Service Representative

<p> We're Hiring: <b> Customer Service Representative </b></p><p> We are looking for <b> Customer Service Representatives </b> to join our team in <b> Bangalore, Pune, and Mumbai </b> . </p><p> If you're a graduate with <b> excellent communication skills </b> , a customer-first mindset, and are eager to start your career, we'd love to hear from you!</p><p></p><p><b> Overall Purpose of the Job </b></p><ul><li> Provide high-quality Tier 2 Customer Support services to customers with a complete focus on 100% issue resolution and 100% customer satisfaction. </li><li> Adhere to client-defined as well as internally defined processes and procedures while handling inbound calls, emails, and chats. </li><li> Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams. </li><li> Strive to achieve SLA targets and business outcome indicators defined by the client. </li></ul><p></p><p><b> Job Responsibilities / Authorities </b></p><ul><li> Receive inbound calls, emails, and chats, and ensure that cases and interactions are logged correctly in the required tool. </li><li> Provide recruitment support to candidates (fresh applicants and rehires) as per defined processes. </li><li> Walk customers through/provide navigational support on the self-service portal. </li><li> Ensure security verifications are carried out as per company policies and procedures and are in line with GDPR guidelines. </li><li> Place outbound calls to customers when required, in line with client/company guidelines. </li><li> Work productively while maintaining exceptional call and data quality standards in line with targets. </li><li> Contribute to the team through open and regular communication with peers and supervisors. </li><li> Adhere to all company and departmental policies and procedures (personnel and operational). </li><li> Keep process repositories such as DTPs, Knowledge Base, and SharePoint updated with the current process. </li><li> Maintain regular and punctual attendance in line with company policies and procedures. </li><li> Minimize customer complaints and escalations by providing exceptional service and call control. </li></ul><p></p><p><b> Knowledge &amp; Skill Requirement </b></p><ul><li> Ability to demonstrate efficient use of customer service technologies to complete customer transactions using a ticket tracking system (ServiceNow preferred), ERP systems, Microsoft Office Suite, and Internet Explorer. </li><li> Good technical aptitude with the ability to learn quickly. </li><li> Excellent verbal and written communication skills. </li></ul><p></p><p><b> Experience Required </b></p><ul><li> Experience: Freshers </li></ul><p></p><p><b> Job Location </b></p><ul><li> Bangalore, Pune, and Mumbai </li></ul><p></p><p><b> Qualification </b></p><ul><li> Graduate </li></ul><p></p><p><b> Monthly CTC </b></p><ul><li>₹28,000 CTC </li></ul><p></p><p><b> Notice Period </b></p><ul><li> Immediate </li></ul><p></p><p><b> How to Apply: </b></p><p> Interested candidates can apply through <b> LinkedIn Easy Apply </b> or email their updated resume to <b> anamika.singh@nlbtech.in </b> . </p>