Customer Support Executive

Job Summary We are looking for a customer-focused and proactive Customer Support Executive to provide exceptional support to our customers. The ideal candidate will handle customer queries, resolve issues promptly, and ensure a positive customer experience while maintaining high service standards. Key Responsibilities • Respond to customer queries via phone, email, and chat in a timely and professional manner. • Resolve customer complaints and provide appropriate solutions. • Record customer interactions and maintain accurate records in the CRM system. • Escalate complex issues to the relevant teams and follow up until resolution. • Coordinate with internal departments to ensure timely issue resolution. • Educate customers about products, services, and best practices. • Maintain customer s