Floor Manager

Floor Restaurant Manager – Luxury Restaurant, Lounge & Rooftop | Brickell, MiamiPay: $65,000 – $70,000 a year plus service chargesJob type: Full-time, on-siteLocation: Brickell, Miami, FL

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About the roleLuxury restaurant in Miami is looking for an experienced Floor Restaurant Manager to lead daily service across our luxury restaurant, lounge and rooftop in Brickell. If you thrive in a high-end, high-volume dining room and know how to lead a floor team through a busy service, this is a role for you.This is a flexible, hands-on position. You will be assigned to any of the three areas based on business needs, adapting to each area's pace, atmosphere and service style while keeping our standards consistent.
What you'll doLead shifts on the floor across the restaurant, lounge or rooftop, staying visible and ahead of service flow, team performance and guest satisfactionRun pre-shift briefings covering reservations, VIPs, menu updates, special requests and eventsAssign sections, duties and breaks, and coordinate seating and pacing with reception, reservations, kitchen and barDeliver personalized service and build relationships with returning guests, resolving concerns promptly and professionallyCoach servers, supervisors, runners and bussers on product knowledge, service sequence and attention to detailSupport onboarding, training, scheduling and staffing adjustments based on expected business levelsManage POS accuracy, cash handling, and the review of discounts, voids and complimentary items, and support revenue goals through informed recommendations and upsellingPartner with the Bar Manager, culinary, events, stewarding and security teamsMaintain hygiene, food safety, responsible alcohol service and rooftop safety standards, and complete shift reports and incident reports
What we're looking for3+ years of restaurant management or supervisory experience in a luxury, fine-dining or upscale high-volume à la carte restaurantProven ability to coach a team and maintain standards during busy serviceStrong knowledge of dining service, beverage operations and guest relationsExperience with POS systems (Toast preferred), cash handling and daily operating controlsA calm, professional approach to guest concerns and operational challengesFlexibility to work across the restaurant, lounge and rooftop, including evenings, weekends and holidaysFood safety manager and responsible alcohol service credentials (e.g., ServSafe, TIPS), or the ability to obtain them
PreferredExperience in luxury restaurants, lounges, rooftop venues or multi-outlet operationsFamiliarity with Toast and reservation platforms (Resy, OpenTable, SevenRooms)Strong food, wine and cocktail knowledgeExperience in the Miami hospitality marketBilingual (English/Spanish); additional languages are a plus
Pay and benefitsSalary: $65,000 – $70,000 a year plus service charges, average of $85,000Medical insurance: 100% employer-paid coverage for employee-only medical insuranceLife insurance: $50,000 company-paid group term life insurance at no cost to youDental, vision and more: dental, vision and ancillary products available (life/AD&D, short-term and long-term disability)Insurance timing: enroll within your first 14 days; coverage begins the 1st of the month following your 30th day of service401(k) retirement plan: company match of up to 4% of your contributions, with immediate 100% vesting. You become eligible after 6 months of continuous employment, with automatic enrollment (opt-out available).Paid time off: 3 weeks (120 hours) per yearFamily meal: one complimentary family meal per shift, shared with the teamParking: available at 800 Brickell Ave for $145 a month, deducted from your payroll weeklyA dynamic, high-energy luxury setting in the heart of Brickell
How to applySubmit your resume please. Shortlisted candidates will be contacted for a virtual interview. xzbcwsv Applicants must be legally authorized to work in the United States.
Benefits:401(k) matchingEmployee discountHealth insurancePaid time offExperience:Hospitality management: 3 years (Required)fine dining: 1 year (Required)Language:Spanish (Preferred)English (Required)Location:Miami, FL 33129 (Required)Work Location: In person