Account Manager

<p> What We Need </p><p> Corpay is currently looking to hire an Account Manager. This position falls under our NAT line of business and located in Brentwood , TN. In this role, you will support day-to-day client needs by serving as a trusted advisor and primary point of contact for customers through phone, chat, email, and other communication channels. You will focus on creating easy, reliable customer experience by proactively resolving issues, anticipating customer needs, supporting product usage, and helping drive client loyalty. </p><p> You will report directly to Senior Account Manager and regularly collaborate with Sales, Credit, Risk/Card Services, Card Management, IT Support, and other internal departments. </p><p> How We Work </p><p> As an Account Manager, Corpay will set you up for success by providing: </p><ul><li> Assigned workspace in our Brentwood, TN office </li><li> Company-issued equipment </li><li> Formal, hands-on training </li></ul><p> Role Responsibilities </p><p> The responsibilities of the role will include: </p><ul><li> Supporting day-to-day client needs through phone, chat, email, and other communication channels while providing timely, professional, and reliable service. </li><li> Creating and maintaining client loyalty by delivering easy and consistent customer experience. </li><li> Proactively addressing and resolving customer issues and inquiries with a focus on one-person, one-call resolution. </li><li> Taking full ownership and accountability for customer concerns to ensure timely and effective resolution. </li><li> Proactively contacting clients who may be at risk of service disruptions and resolving needs before disruptions occur whenever possible. </li><li> Serving as a trusted advisor by helping customers activate, implement, and effectively use Corpay products and services. </li><li> Recommending best practices and product usage strategies that help customers maximize value from Corpay solutions. </li><li> Providing customer training by phone or web to support product implementation and educate new client users. </li><li> Researching and resolving customer inquiries related to invoices, cash applications, credit reconciliation, credit increases, write-offs, and other credit-related matters. </li><li> Adjusting account setup and product usage is needed to support the best possible client experience and value. </li><li> Acting as a single point of contact for customers by coordinating with internal departments such as Credit, Risk/Card Services, Card Management, IT Support, and other teams. </li><li> Researching and reporting patterns or trends that may affect customers, including system outages, technical issues, or recurring service concerns. </li><li> Collaborating with sales teams to identify account growth opportunities for additional Corpay products or services. </li><li> Managing multiple account management activities while maintaining strong attention to detail and customer focus. </li><li> Continuously improving individual performance and service delivery by applying client feedback and internal best practices. </li></ul><p> Qualifications &amp; Skills </p><ul><li> High school diploma or GED required; some college strongly preferred. </li><li> 2 years in an office environment preferred. </li></ul><ul><li> Strong verbal and written communication skills, including active listening, professional grammar, and clear, concise communication. </li><li> Ability to type at least 30 words per minute is strongly preferred. </li></ul><ul><li> Prior experience in fleet client support, account management, customer service, or a related Corpay support role strongly preferred. </li><li> Ability to learn and understand Corpay products, services, systems, data, reporting, and processes. </li><li> Strong problem-solving skills with the ability to identify root causes, ask effective questions, and recommend appropriate solutions. </li><li> Ability to anticipate internal and external customer needs and proactively address concerns. </li><li> Strong relationship-building skills with the ability to develop effective relationships with customers and internal partners. </li><li> Strong attention to detail with the ability to follow procedures, prevent errors, and maintain accurate records. </li><li> Ability to manage multiple priorities and account management activities while maintaining quality and accuracy. </li><li> Sound judgment and decision-making skills with the ability to gather information, seek input, and make timely decisions. </li><li> Dependable, flexible, and team-oriented with the ability to support coverage needs and contribute to a positive work environment. </li><li> Demonstrated resilience and adaptability when handling difficult situations, change, or competing priorities. </li><li> Working knowledge of negotiation techniques preferred. </li><li> Results-driven mindset with a strong sense of urgency and commitment to meeting customer needs and deadlines. </li></ul><p> Benefits &amp; Perks </p><ul><li> Medical, Dental &amp; Vision benefits available the 1st month after hire </li><li> Automatic enrollment into our 401k plan, subject to eligibility requirements </li><li> Virtual fitness classes offered company-wide </li><li> Robust PTO offerings include major holidays, vacation, sick, personal, and volunteer time </li><li> Employee discounts with major providers, such as wireless, gym, car rental, and more </li><li> Philanthropic support with both local and national organizations </li><li> Fun culture with company-wide contests and prizes </li></ul><p> About Corpay </p><p> Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. </p><p> At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally. </p><p> As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law. </p><p> Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions. </p><p> Learn more about Corpay: </p><p> Transparency &amp; Compliance </p><p> Equal Opportunity Employer </p><p> Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department. </p><p> Use of Artificial Intelligence in Hiring </p><p> Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes. </p><p> Candidate Privacy Notice </p><p> For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: . </p><p> Pay Philosophy </p><p> Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable. </p>