Operations executive

Operations Executive

About the Role

We are looking for a detail-oriented and analytical Operations Executive to support business operations, CRM management, MIS reporting, and process improvement initiatives. The role will work closely with leadership and cross-functional teams to ensure operational efficiency, data accuracy, and actionable business insights that drive performance and decision-making.

Key Responsibilities

Manage and maintain CRM systems, ensuring data accuracy, integrity, and user compliance. Prepare and publish daily, weekly, and monthly MIS reports and dashboards. Track business, sales, operational, and productivity KPIs and provide performance insights. Analyze data trends, identify gaps, and recommend corrective actions to improve business outcomes. Support leadership with reporting, forecasting, and business performance reviews. Develop, document, and improve operational processes, SOPs, and workflows. Drive process improvement and automation initiatives to enhance efficiency and productivity. Collaborate with Sales, Marketing, Student Success, Finance, HR, and other teams to support operational requirements. Ensure compliance with established processes, reporting standards, and operational controls.

Requirements

Bachelor's degree in Business Administration, Operations, Analytics, Management, or a related field. 2–5 years of experience in Operations, MIS, Business Analytics, CRM Administration, or Process Management. Strong proficiency in Microsoft Excel and reporting tools. Experience working with CRM platforms such as Zoho, Hub Spot, Salesforce, or similar systems. Strong analytical, problem-solving, and data interpretation skills. Excellent communication, coordination, and stakeholder management abilities. Experience with Power BI, Looker Studio, or other dashboarding tools will be an added advantage.

What We're Looking For

Strong attention to detail and data accuracy. Process-driven mindset with a focus on continuous improvement. Ability to manage multiple priorities in a fast-paced environment. Proactive, solution-oriented, and highly organized professional.