Resort Manager

SMA - Strategic Management Alliance · India

Position: Resort Manager

Location: Remote Wildlife Destination, Karnataka

Company : Our Client operates reputed Hotels at various Resort/Leisure/Wildlife destinations.

Role Overview : As Resort Manager, you will be at the helm of this distinguished WILDLIFE property , driving operational excellence, maintaining the highest standards of service, and upholding the hotel's legacy. This is an opportunity to shape memorable guest journeys while leading a talented team to attain desired levels of Profitability.

We are seeking a dynamic Resort Manager to lead and manage a 20 Keys Boutique Resort in a picturesque Wildlife Destination in Karnataka. The ideal candidate will have a passion for the Hospitality Industry and a strong track record of success in managing Boutique Leisure segment properties in REMOTE locations.

Responsibilities:

1. Guest Experience Excellence: Ensure the highest standard of personalized services, creating memorable experiences for each guest.
2. Team Leadership: Lead and inspire a dedicated team to deliver exceptional service, maintaining a positive and collaborative work environment.
3. Curated Experiences: Develop and oversee unique and tailor-made guest experiences, such as marine activities, water sports, Nature Trails, Beach Treks, Spa treatments etc and ensuring a bespoke touch in every aspect.
4. Relationship Building: Build and maintain strong relationships with guests, fostering loyalty and repeat business.
5. Financial Management: Oversee budgeting, financial reporting, and cost control measures to ensure profitability while maintaining high-quality standards.

Qualifications:

• IHM/Bachelor's degree in Hospitality Management or related field.
• 10-12 years experience in Boutique Hotels with at least 2 years as Unit Head.
• Proven track record in managing upscale boutique resorts preferably in a Leisure / Remote Location.
• Exceptional interpersonal and communication skills.
• Strong leadership abilities with a hands-on approach.
• Extensive experience in curating unique Guest Experiences.
• Established network and relationships within the hospitality industry, Vendors, Travel Trade etc.
• Financial acumen and proficiency in budget management.

Preferred Requirements:

• Past Resort Manager/Unit Head experience in upscale/ boutique Resorts .
• Ability to thrive in a self sustaining environment with limited support services in a Remote Island location.
• Past exposure to Remote working conditions such as Wild Life/Island locations would be an advantage.
• Exceptional problem-solving skills.