Senior Manager RN Patient Experience

Advent Health · United States

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

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Job Description:

• Collaborates with executive leaders to meet facility needs and leverages resources effectively.
• Oversees the consulting and coaching program to drive improvement.
• Participates in planning for patient experience Develops and monitors project workplans to ensure timely completion.
• Leads committees and efforts at assigned campuses, sharing best practices across the region.
• Works with campus senior leadership to drive accountability and performance review.
• Mentors leaders, physicians, and staff in best practices for patient and family experience.
• Coaches and guides unit/department action plans to drive improvement at assigned campuses.
• Provides feedback to appropriate leadership to drive consistency in implementation of the blueprint Stays current on assessment requirements, Value Based Purchasing, and survey processes, and communicates them effectively.
• Other duties as assigned.

Knowledge, Skills, and Abilities:
Demonstrates strong communication, organization, and follow-through skills, managing patient experience improvement initiatives, projects, and programs
Skilled, demonstrated experience as a nurse leader driving patient experience improvement
Knowledge of clinical and nonclinical acute hospital operations and continuum of care (connected care) pre/post-acute services
Excellent communication skills (verbal and written) with a proven track record of effectively presenting information to all levels of the organization, including senior executives
Flexibility and adaptability to change, with the ability to function in a highly independent manner due to remote location from central headquarters
Strong interpersonal skills and an ability to interface effectively with physicians, nursing, non-clinical, and executive leadership
Strong attention to detail and ability to problem-solve effectively
Strong consultant skillset, with the ability to influence all levels in the organization
Exhibits excellent complex analytical, and change management skills
Solid ability to analyze and evaluate business problems by defining the challenges, identifying alternatives, and making timely decisions
Strong knowledge of Patient Experience best practices, and how to best integrate with clinical care
Solid knowledge of CMS CAHPS requirements, statistical concepts, and the survey process
Expertise in effective methods of education and adult learning practices
Ability to lead, organize, and work on multiple initiatives/projects without compromising work
Proficiency in Microsoft Outlook, Word, PowerPoint, Excel
Lean or Six Sigma application knowledge [Preferred]

Pay Range:

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening , including fingerprinting, as required by state law.

Applicants may review general information about Floridas background screening requirements at the Florida Care Provider Background Screening Clearinghouse :

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.