Client Relations Manager

Required Skills & Experience

The following information provides an overview of the skills, qualities, and qualifications needed for this role.
-3+ years of people management experience within facilities, workplace services, or office services, hospitality-Experience working in professional services and leading frontline teams-Comfortable working within ticketing and work order systems, ideally Ivanti-Strong facilities and office services knowledge with the ability to assess requests and determine priority
Job Description
Insight Global is looking for a Client Relations Manager, Facilities & Office Services to join a hospitality services client supporting a financial services account in Richmond, VA. This individual will oversee day-to-day facilities, office services, hospitality, mail, and workplace operations while leading a team of four and overseeing 2 small satellite offices. This is a fully onsite role requiring 5 days a week onsite.
Responsibilities-Lead a 4-person team across facilities, hospitality, mail, and office services.-Oversee daily workplace operations, service tickets, and facilities requests.-Manage office moves, maintenance needs, and workplace projects.-Ensure pantries, conference rooms, shared spaces, and supplies are maintained.-Manage vendors, renewals, quotes, and service performance.-Oversee daily facility rounds and tracking through workplace systems.-Serve as the main escalation point for client and service issues.-Support two satellite offices remotely.-Coach the team, maintain morale, and drive accountability. xzbcwsv -Identify opportunities to improve workplace operations and service delivery.