Accounts Payable Support Specialist

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
Job Title: Accounts Payable Support SpecialistLocation: Nashville, TN 37201Duration: 6 MonthsJob Type: Temporary AssignmentWork Type: OnsiteShift Timings: Mon - Fri (9am to 6pm) Pay Rate: $ 27.06-27.06/ Hr
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide.
Position SummaryThe RampUp Specialist will provide temporary support to the Procure-to-Pay team by monitoring, reviewing, assigning, and helping resolve customer and supplier requests submitted through the RampUp ticketing system.This role will help ensure tickets are routed correctly and documented accurately.The ideal candidate is organized, customer-service focused, comfortable working in a high-volume environment, and able to learn PTP processes and systems quickly.Key ResponsibilitiesMonitor the RampUp ticket queue throughout the business day.Review incoming tickets and determine the appropriate category, priority, and assignment.Assign or route tickets to the appropriate PTP team member or support group.Respond to routine supplier and internal customer inquiries.Follow up on aging, unassigned, or unresolved tickets.Escalate urgent or complex issues to the appropriate team lead or subject matter expert.Ensure resolution codes, categories, and ticket notes are entered accurately and consistently.Identify duplicate, spam, misrouted, or out-of-scope tickets.Reopen or redirect tickets when additional action is required.Maintain clear documentation of actions taken within each ticket.Assist with monitoring outstanding ticket volumes.Support testing and implementation of RampUp/ServiceNow process improvements.Identify recurring ticket trends and opportunities for process improvement.Work closely with PTP team members, SMEs, IT, and other business partners.Assist with documentation, job aids, SOPs, and training materials as needed.Common Requests SupportedInvoice statusPayment status and proof of paymentPurchase orders not generatedPurchase requisition submission errorsSupplier/vendor setupBanking updatesCompany code extensionsGraphite supplier portal supportSupplier login issuesInvoice correctionsGeneral PTP process questionsTicket routing and escalationQualifications1-3 years of experience in Accounts Payable, Procure-to-Pay, customer service, shared services, or a similar support environment preferred.Experience working with ServiceNow or another ticketing/case-management system preferred.Basic understanding of Accounts Payable and supplier processes.Strong written and verbal communication skills.Strong attention to detail and organizational skills.Ability to manage multiple requests and priorities simultaneously.Comfortable working with deadlines and shifting priorities.Proficiency in Microsoft Excel, Outlook, and Microsoft Office.Ability to learn new systems and processes quickly. xzbcwsv Experience with Oracle Cloud, ServiceNow, or supplier portals is a plus.Key SkillsCustomer serviceTicket managementAccounts Payable / PTP knowledgeProblem solvingAttention to detailPrioritizationWritten communicationFollow-up and escalation managementData accuracyProcess improvementTekWissen® Group is an equal opportunity employer supporting workforce diversity