Operations manager

We're Hiring || Operations Manager
Location: Kolkat
a Process: Domestic Banking Proces
s
Key Responsibilitie
s:
Drive operational excellence and achieve business K
PIs Lead, mentor, and develop Team Leaders and frontline te
ams Monitor productivity, quality, customer satisfaction, and process complia
nce Manage client expectations and stakeholder relationsh
ips Identify improvement opportunities and implement process enhanceme
nts Ensure adherence to SLAs, operational metrics, and organizational polic
ies
Preferred Candidate Prof
ile:
Experience managing Domestic Banking/BFSI operations in a BPO enviro
nment Strong people management and stakeholder management s
kills Proven track record of delivering operational KPIs and business out
comes Excellent communication, analytical, and problem-solving abil
ities Graduation is mand
atory