Customer Support Executive

Urban Plant® · India

Job Title: Customer Support Executive

Location: Lucknow, Uttar Pradesh

Company: Urban Plant

Salary Range: ₹15,000 – ₹25,000 per month (Based on experience)

About Us:

Urban Plant is a fast-growing e-commerce brand focused on providing high-quality, sustainable, and innovative plant products to urban homes. We are a young and dynamic team building a strong D2C (Direct-to-Consumer) presence across India.

Role Overview:

We are looking for a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving complaints, providing order-related assistance, and ensuring an excellent overall customer experience.

Key Responsibilities:

• Respond to customer queries through calls, WhatsApp, email, and other communication channels.
• Handle product-related queries, order status, delivery updates, returns, replacements, and refunds.
• Resolve customer complaints professionally and ensure timely solutions.
• Coordinate with the operations, warehouse, and logistics teams to resolve customer issues.
• Maintain accurate records of customer interactions, complaints, and resolutions.
• Follow up with customers regarding pending issues and ensure proper closure.
• Collect customer feedback and share important insights with the concerned team.
• Ensure high levels of customer satisfaction and maintain a positive brand experience.
• Handle multiple customer queries efficiently while maintaining professionalism.
• Follow company policies and maintain proper communication and workplace discipline.

Required Skills & Qualifications:

• Bachelor’s degree or equivalent qualification.
• Minimum 1 year of experience in customer support/customer service preferred.
• Freshers with excellent communication skills may also be considered.
• Excellent verbal and written communication skills in English and Hindi.
• Strong problem-solving and interpersonal skills.
• Patient, polite, empathetic, and customer-oriented approach.
• Ability to handle multiple tasks and work under pressure.
• Basic knowledge of e-commerce platforms and order management systems is an advantage.
• Basic computer knowledge and proficiency in MS Office/Google Workspace.
• Good attention to detail and ability to meet deadlines.

Perks & Benefits:

• Friendly and growth-oriented work environment.
• Opportunity to work with a fast-growing e-commerce brand.
• Learning exposure across multiple departments.
• Opportunities for professional growth and skill development.

How to Apply:

Interested candidates can apply via LinkedIn or email their resume to hr@urbanplant.in with the subject line:

Application for Customer Support Executive – Urban Plant