Customer Service Representative

Client Service RepresentativeBusy Veterinary Hospital -- General Practice, Emergency, Grooming, Daycare & LodgingDo you thrive in a fast-paced environment, love building relationships with people, and enjoy being part of a fun, supportive team? We are looking for an enthusiastic and client-focused Client Service Representative (CSR) to join our growing veterinary hospital.As first and last impression for our clients, you will play a critical role in creating an exceptional experience for pets and their families. If you're someone who enjoys connecting with people, multitasking, and helping a team succeed, we'd love to meet you.What You'll DoGreet clients and patients warmly and professionallyCreate a welcoming, positive, and compassionate experience for every visitorAnswer multi-line phones and manage appointment schedulingAssist clients with questions regarding services, medications, and hospital policiesProcess payments and maintain accurate client recordsCoordinate appointments for General Practice, Emergency, Grooming, and Pet ServicesCommunicate effectively with veterinarians, technicians, assistants, groomers, and lodging staffManage multiple priorities while maintaining attention to detailSupport hospital operations during busy and high-pressure situationsHelp foster a positive, collaborative, and fun workplace cultureWho We're Looking ForOutstanding client service and communication skillsGenuine passion for building relationships with clients and their petsAbility to remain calm, professional, and compassionate under pressureStrong multitasking and organizational abilitiesTeam-oriented attitude with a willingness to help wherever neededPositive energy and solution-focused mindsetComfortable working in a fast-paced environment with frequent interruptionsExperience in veterinary medicine, healthcare, hospitality, retail, or customer service a preferredBasic computer skills and ability to learn veterinary software systemWhy You'll Love Working HereBe part of a team that genuinely enjoys working togetherOpportunities for growth and professional developmentWork in a dynamic environment where no two days are the sameMake a meaningful difference in the lives of pets and their peopleCompensation & BenefitsCompensation Base Hourly Rate of $18-$21 DOEEligible for periodic bonusBenefits Medical, Vision, Dental401(k)Health Savings AccountPaid Time Off, Sick Time, Holiday PayEmployee DiscountsAllowances