Senior Onsite IT Technician - White-Glove Leader

ABACUS · San francisco, United States

ABACUS is seeking a Senior Technician, Site Services in San Francisco to provide expert onsite IT support across MSP client environments. You will mentor field technicians, conduct ride-alongs, and drive improvements to deliver a white-glove client experience.

The role emphasizes governance of ticketing, time-tracking fidelity, and upskilling the team. This senior position requires strong hands-on troubleshooting across hardware, networking, and SaaS contexts (M365, Entra ID, Mimecast).