Servicenow csm solution architect

Experience: 10-15 yrs

Location: Pune and Indore only

Role Summary

We are looking for an experienced Service Now Solution Architect with deep expertise in Field Service Management (FSM) or CSM module, HRSD module, IT Service Management (ITSM), CMDB, and enterprise integrations. In this role, you will be responsible for designing scalable and future-ready Service Now solutions, leading customer workshops, translating business requirements into technical architecture, and driving platform modernization initiatives. You will work closely with business stakeholders, delivery teams, and customers to ensure successful implementation of enterprise Service Now solutions.

What will your role look like?

Design and architect scalable Service Now solutions across FSM, CSM, HRSD, ITSM, and CMDB modules and Platform Development. Lead discovery sessions and customer workshops to gather business requirements and translate them into technical solution designs. Develop solution blueprints, architecture documents, and implementation roadmaps. Create intuitive user experiences using Service Now UI Builder and Service Portal, including wireframes and mockups. Design and oversee integrations with enterprise applications using REST/SOAP APIs, Integration Hub, and other integration platforms. Provide technical leadership throughout the project lifecycle, ensuring adherence to Service Now best practices and architectural standards. Lead Service Now platform upgrades, instance health assessments, performance optimization, and modernization initiatives. Collaborate with developers, business analysts, project managers, and client stakeholders to ensure successful project delivery. Mentor development teams and provide guidance on solution design, governance, and implementation best practices.

Why will you love this role?

Work on enterprise-scale digital transformation initiatives using the Service Now platform. Design innovative and scalable solutions for global customers across multiple industries. Collaborate with experienced architects, consultants, and technology leaders. Gain exposure to complex integrations, platform modernization, and next-generation Service Now capabilities. Enjoy continuous learning opportunities, certifications, and career growth in a collaborative environment. Make a significant impact by delivering business-critical solutions that drive operational excellence.

We would like you to bring along

10+ years of overall IT experience with strong expertise in Service Now solution architecture. Hands-on experience with Service Now FSM, CSM, HRSD, ITSM, and CMDB implementations. Strong understanding of Service Now platform architecture, data model, and best practices. Experience with UI Builder, Service Portal, and user experience design. Expertise in designing and implementing enterprise integrations using REST/SOAP APIs and Integration Hub. Experience conducting customer workshops, solution demonstrations, and architectural discussions. Strong knowledge of Service Now upgrades, instance management, governance, and platform optimization. Excellent analytical, communication, presentation, and stakeholder management skills.

Good-to-have skills

Experience with Dell Boomi or other enterprise integration platforms. Exposure to Service Now Integration Hub, Flow Designer, and Automation Engine. Knowledge of CSDM, Discovery, Service Mapping, and ITOM. Experience working in Agile/Scrum delivery environments. Service Now certifications such as CSA (Certified System Administrator), CAD (Certified Application Developer), and CIS (Certified Implementation Specialist).