Job Description:
A Patient Access Registration Specialist I is responsible for providing
excellent customer service and facilitating the registration and scheduling
process for patients and visitors at Intermountain Health. The caregiver ensures
that accurate and complete information is collected and entered into the system,
verifies insurance and eligibility, collects co-pays and balances, and follows
up on pending issues. The caregiver also adheres to Intermountain Health's
policies and procedures, as well as federal and state regulations regarding
patient privacy and confidentiality.
Shifts are "As needed"
Essential Functions
* Greet and assist patients and visitors in a courteous and professional
manner.
- Obtain and verify patient demographic, financial, and insurance information.
- Register and schedule patients for appointments, tests, and procedures.
- Collect and process co-pays, deductibles, and balances due at the time of
service.
* Provide patients with information on financial assistance, payment plans, and
charity care.
- Explain and obtain signatures on consent forms, policies, and disclosures.
- Provide patients with directions, maps, and parking information.
- Coordinate with clinical and administrative staff to ensure smooth patient
flow and quality care.
- Document and update patient records in the electronic health system.
- Follow up on pending issues, such as prior authorizations, referrals, and
pre-certifications.
Skills
- Interpersonal Skills
- Customer Service
- Insurance Verification
- Computer Literacy
- Payment Processing
- Medical Billing
- Problem Solving
Qualifications
- High School diploma or equivalent is preferred.
- Demonstrated proficiency in computer skills including Microsoft Office,
internet and email required.
- Experience with Epic preferred.
- Customer service experience, preferably in a healthcare setting, is
required.
* Demonstrated ability to work in a fast-paced environment.
Physical Requirements
* Ongoing need for caregiver to see and read information, labels, monitors,
identify equipment and supplies, and be able to assess customer needs.
* Frequent interactions with customers that require caregiver to communicate as
well as understand spoken information, alarms, needs, and issues quickly and
accurately.
* Manual dexterity of hands and fingers to manipulate complex and delicate
equipment with precision and accuracy. This includes frequent computer,
phone, and cable set-up and use.
* Expected to lift and utilize full range of movement to transport, pull, and
push equipment. Will also work on hands and knees and bend to set-up,
troubleshoot, lift, and carry supplies and equipment. Typically includes
items of varying weights, up to and including heavy items.
* For roles requiring driving: Expected to drive a vehicle which requires
sitting, seeing and reading signs, traffic signals, and other vehicles.
Location:
St James Hospital
Work City:
Butte
Work State:
Montana
Scheduled Weekly Hours:
0
The hourly range for this position is listed below. Actual hourly rate dependent
upon experience.
$18.85 - $25.61
We care about your well-being – mind, body, and spirit – which is why we provide
our caregivers a generous benefits package that covers a wide range of programs
to foster a sustainable culture of wellness that encompasses living healthy,
happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here
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By applying for a position with Intermountain, I acknowledge that I will comply
with all applicable Intermountain policies and expectations. If applying for a
remote or hybrid role, this includes remote work expectations related to
confidentiality, information security, work schedules, conflicts of interest,
and use of company equipment. I further acknowledge that outside employment or
activities may not interfere with job responsibilities or create a conflict of
interest with Intermountain. Actual or reasonably perceived conflicts may be
grounds for disqualification from consideration or, if hired, corrective action
up to and including termination of employment.
Intermountain Health is an equal opportunity employer. Qualified applicants will
receive consideration for employment without regard to race, color, religion,
age, sex, sexual orientation, gender identity, national origin, disability or
protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform,
HiredScore to improve your job application experience. HiredScore helps match
your skills and experiences to the best jobs for you. While HiredScore assists
in reviewing applications, all final decisions are made by Intermountain
personnel to ensure fairness. We protect your privacy and follow strict data
protection rules. Your information is safe and used only for recruitment. Thank
you for considering a career with us and experiencing our AI-enhanced
recruitment process.
All positions subject to close without notice.
