Personal Lines Account Manager

Join One of Northern California's Largest and Busiest Farmers Insurance AgenciesGeorge Mauricio Agency is an established, high-performing Farmers Insurance agency with a long history of serving customers throughout the Central Valley. We are one of the largest and busiest Farmers Insurance agencies in Northern California, and we are continuing to grow.
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We are looking for an experienced Personal Lines Account Manager to join our team. This is an excellent opportunity for an insurance professional who enjoys a fast-paced, high-volume environment, takes ownership of their work, and is committed to providing exceptional customer service.Spanish/English bilingual ability is highly preferred.ResponsibilitiesManage and service an assigned book of personal lines customersHandle policy changes, endorsements, billing questions, renewals, and service requestsProvide exceptional customer service by phone, email, and in personReview policies and identify additional coverage needsAssist with customer retention and account-rounding opportunitiesFollow up on outstanding customer requests and ensure issues are resolvedWork closely with producers, account managers, and other agency team membersMaintain accurate customer records and documentationWork efficiently across multiple agency and carrier systemsBuild and maintain strong, long-term customer relationshipsQualificationsActive California P&C or Personal Lines license requiredInsurance industry experience requiredPersonal lines experience strongly preferredSpanish/English bilingual strongly preferredExcellent communication and customer-service skillsStrong computer proficiency and ability to learn new systemsHighly organized and detail-orientedAbility to manage multiple priorities in a fast-paced environmentAbility to work independently with minimal supervisionStrong team player who works well with othersStrong typing skills — 40+ WPM preferredProfessional, dependable, and positive attitudeCompensation & Benefits$50,000-$80,000 year one, based on experience and qualifications and performancePerformance-based compensation opportunitiesBenefits available after applicable waiting periodPaid time offProfessional development and advancement opportunitiesLong-term career opportunities within a growing agencyAbout George Mauricio AgencyWe are a people-first insurance agency that takes pride in providing exceptional service to our customers and creating a high-performance environment for our team.Our agency has been established for many years and has grown into a large, fast-paced, high-volume insurance operation. xzbcwsv Because of our size and customer base, our team handles a wide variety of insurance needs and has the opportunity to work in a dynamic environment where no two days are exactly alike.If you are an experienced insurance professional who is organized, motivated, customer-focused, and ready to be part of a high-performing team, we would like to hear from you.