Sales specialist

Job Title: Sales Consultant
About Apna Homeopathy
Apna Homeopathy is a fast-growing chronic healthcare company helping patients across India manage long-term health conditions through personalized homeopathic treatment.
We are looking for empathetic, consultative sales professionals who can understand patient concerns, build trust, and guide patients toward the right treatment plan.
Key Responsibilities
Patient Consultation & Case Taking
Conduct telephonic consultations with patients who have shown interest in our treatments.
Understand the patient's health concerns, symptoms, treatment history, lifestyle factors, and expectations.
Ask relevant probing questions to gather complete case information.
Accurately document patient information and consultation notes in the CRM.
Explain the consultation and treatment process clearly and confidently.
Consultative Sales
Build trust through active listening and empathy.
Understand the patient's motivations, concerns, and treatment goals.
Address objections and concerns professionally.
Recommend suitable treatment plans as per company protocols.
Convert qualified leads into paying patients through ethical and patient-centric sales practices.
CRM & Reporting
Maintain accurate and updated patient records.
Complete daily call logs and activity reports.
Follow company processes, compliance requirements, and quality standards.
Skills & Competencies Required
Consultation & Case-Taking Skills
Ability to conduct structured and meaningful conversations.
Ability to understand patient concerns and gather complete information.
Attention to detail while documenting case history.
Empathy & Communication
Excellent verbal communication skills in Hindi (English is an advantage).
Strong listening skills and patience during conversations.
Ability to connect with patients emotionally and build trust.
Professional, respectful, and compassionate communication style.
Sales & Persuasion Skills
Consultative selling mindset.
Ability to handle objections confidently and professionally.
Strong negotiation and closing skills.
Target-oriented and result-driven approach.
Relationship Building
Ability to create rapport quickly over phone calls.
Customer-focused attitude with a genuine desire to help.
Strong follow-up and relationship management skills.
Technical Skills
Comfortable working on CRM systems and computer applications.
Ability to maintain accurate records and reports.
Basic proficiency in MS Excel, Google Sheets, and internet-based tools.
Training & Development
Prior medical knowledge is not mandatory.
All selected candidates will undergo structured training covering:
Understanding common chronic health conditions such as Sciatica, Slip Disc, Arthritis, Cervical Spondylitis, and other frequently encountered patient concerns.
Understanding symptoms, patient journeys, treatment histories, and patient pain points.
Basics of homeopathy and Apna Homeopathy's treatment approach.
Consultation and case-taking methodologies.
Effective probing and questioning techniques.
Consultative sales, objection handling, and closing skills.
CRM usage, documentation standards, and process compliance.
Communication, empathy, professionalism, and patient relationship management.
Learning Mindset Requirement
Strong willingness to learn medical concepts and patient conditions.
Ability to continuously improve through coaching, feedback, and call reviews.
Curiosity to understand patient problems in depth.
Commitment to becoming a trusted patient advisor rather than just a salesperson.
Eligibility
Preferred Experience
1.5+ year experience in Tele-Sales, Counselling, Customer Success, Insurance Sales, Education Counselling, Healthcare Sales, Banking Sales, or Customer Advisory roles.
Strong communicators with excellent interpersonal skills and a willingness to learn are encouraged to apply.
Compensation and Benefits
Fixed Salary: ₹20,000 – ₹25,000 per month
Performance Incentives: ₹5,000 – ₹15,000+ per month based on target achievement
Comprehensive Training Program
Career Growth Opportunities in Healthcare
Supportive and Learning-Oriented Work Environment
What Success Looks Like
A successful Patient Consultation Executive at Apna Homeopathy:
Builds trust quickly with patients.
Understands patient concerns through effective consultation and case-taking.
Demonstrates empathy and professionalism in every interaction.
Consistently achieves sales targets and quality standards.
Maintains accurate records and follows company processes.
Represents Apna Homeopathy's values of Trust, Care, Integrity, and Patient-Centric Service.